Terms and Conditions


The Happy Puzzle Company Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: events@happypuzzle.co.uk

School Workshops 

If you were to cancel your booking within 6 weeks of the date of your event, you will be liable for the full ammount unless we are able to change it to a day within the same week of your booking which we do have available. If there are no spaces available then the charge to the school will be required in full. When attendng your school we do also require parking on site. Should this not be avaialble then parking arangement will need to be made for by the school.

In the event of your school being closed due to snow, we will aim to rescedule your booking to a day that is convenient for both parties. This booking has to take place within the same term as which the booking originally took. Unfortunatley we are unable to move your booking outside that period.   


Credit Card Security

When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on our web site.

Contacting Us

If you need to reach us, please email us on info@happypuzzle.co.uk, alternatively, you can call on 0844 848 2822 (International +44 20 8953 4484) or fax us on 0844 848 2821 (International +44 44 848 2821) or write to us at The Happy Puzzle Company, PO Box 586, Elstree, Herts, WD6 3XY.  Please note that our Customer Services department is open between 9am and 5.30pm from Monday to Thursday, and between 8am and 3.30pm on a Friday. Outside of these hours you will be able to leave a message and we will contact you once we reopen.

Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.